CLINIC POLICIES

These policies protect your time, our providers' time and the care every patient receives at Raw Canvas Skin + Wellness. Please take a moment to read them before your visit.

BOOKING AND CHANGING APPOINTMENTS

For appointment bookings, cancellations or schedule changes, please contact our Front Desk at hello@rawcanvas.com, call 604-371-2113, or manage your appointments through our online booking system. A credit card, gift card or prepayment is required to hold every appointment.

CANCELLATION POLICY

Please contact us or change your appointment online at least 48 hours before your appointment. Respectfully, treatment appointments that are cancelled within 48 hours or missed will incur the full appointment fee. Consultation appointments that are cancelled within 48 hours or missed will incur a $250 fee.

ARRIVAL

Please arrive 5 minutes before your appointment. We hold a 10-minute grace period. If you arrive more than 10 minutes late, we may need to shorten or reschedule your treatment, and the full appointment fee may still apply.

PREPARING FOR YOUR TREATMENT

Please arrive with clean skin. We recommend that men shave the morning of their treatment. All laser hair removal treatments require shaving 24 hours before your appointment.

YOUR COMFORT

Room temperature, the position of the bed, how much you'd like to talk: please tell us what makes you comfortable. Your provider is trained to respect your comfort and privacy throughout your visit.

IN THE CLINIC

We ask that you kindly respect our team, our space, our policies and the experience of other patients. Raw Canvas is a calm, professional and welcoming clinic, and we work to keep it that way for everyone.

OUR PROVIDERS

Every treatment at Raw Canvas Skin + Wellness is performed by a certified, experienced provider. Every laser treatment is performed by our founder, Amanda Connolly.

AGE REQUIREMENT

Patients under the age of 18 require consent from a parent or guardian.

YOUR HEALTH

Before any treatment, please complete our intake forms and tell us about your medical history, including medical conditions, injuries, infectious diseases, skin conditions, allergies and pregnancy. If anything changes, please let us know before your next appointment so we can adjust your plan. If you feel any discomfort during a treatment, tell your provider right away.

While every care is taken, we cannot guarantee that a treatment is completely free from traces of allergens or suitable for every medical condition. Patients being treated for chronic medical conditions or cancer must provide written clearance from their medical provider before treatment.

PREGNANCY AND BREASTFEEDING

Pregnancy and breastfeeding change how the skin responds, and many laser, energy and peel treatments are not recommended during this time. Please tell us before you book. Your provider will advise which treatments are suitable for you, and an additional consent form is required.

GIFT CARDS

Gift cards purchased for a dollar amount can be used toward any treatment or product. Promotional gift cards and store credits are valid for 12 months or until the expiry date listed on the card, and can be redeemed only for the treatment named on the card. Please quote your gift card number when booking and bring it to your appointment. Gift cards cannot be exchanged for cash or used to purchase other gift cards, and cannot be replaced if lost or stolen. Appointments booked with a gift card follow our 48-hour cancellation policy, and the cost of a late-cancelled or missed appointment may be deducted from the card balance.

Gift card redemptions may be paused in the 6 weeks before Christmas if our schedule reaches capacity.

PROMOTIONS

From time to time we offer limited-time promotions. Services purchased during a promotion must be used within the dates stated in that promotion's terms, unless otherwise noted.

RETURNS AND EXCHANGES

All products purchased in the clinic or from our online store are final sale. Lost, stolen or damaged parcels are handled through Route package protection or the carrier. Please see Postage & Handling for details.

PRIVACY

Your privacy matters to us. Our Privacy Policy explains how we collect, use and protect your personal information when you visit our clinic or rawcanvas.com.

DISCLAIMER

Raw Canvas Skin + Wellness is a skin and laser clinic. Your provider will assess whether a treatment is suitable for you, but we do not diagnose or manage medical conditions, and we cannot advise on prescriptions or medications from another practitioner. Information from our team is not a substitute for advice from your own medical provider. We may decline or postpone treatment if we feel a medical condition could put you, our team or other patients at risk. Some treatments require written clearance from a medical provider before we can proceed. You release Raw Canvas Skin + Wellness, its employees, agents and third-party providers from responsibility for any injury, loss, delay, inconvenience or damage caused by the treatment, including where you provide a medical clearance, or where you do not disclose your medical conditions or changes to your medical history before treatment.

QUESTIONS

For questions about any of our policies, please contact the clinic at hello@rawcanvas.com or 604-371-2113.