Privacy policy
Raw Canvas Skin + Wellness Privacy Policy
Raw Canvas Skin + Wellness, operated by Raw Canvas and Co Ltd. ("we", "us", "our"), respects your privacy. This policy explains how we collect, use and protect personal information when you visit rawcanvas.com, shop with us online or contact us. We handle personal information in line with British Columbia's Personal Information Protection Act (PIPA) and other applicable Canadian privacy law.
Appointments and health information
Appointments, intake forms, consent forms and treatment records are managed through our secure booking and charting system, Jane, and are kept confidential. This website does not store your health or treatment records. Information you share with us for your care is used only to provide that care and is never sold.
Information we collect on this website
When you visit the site, we automatically collect certain information about your device, such as your browser, IP address, time zone and some of the cookies on your device, as well as the pages and products you view and how you arrived at the site ("Device Information").
When you make a purchase, we collect your name, billing and shipping address, payment information, email address and phone number ("Order Information"). Payment details are processed securely by our payment providers; we do not store full card numbers.
When you sign up for emails or text messages, or contact us, we collect the details you provide.
How we use your information
We use your information to process and deliver orders, communicate with you about your orders and appointments, respond to your questions, screen for fraud, improve our website, and, only where you have agreed, send you news and offers. You can unsubscribe from marketing emails or texts at any time using the link in the message or by replying STOP.
Cookies and analytics
We use cookies and similar tools, including Google Analytics and advertising tools such as Meta, to understand how visitors use our site and to show relevant ads. You can control cookies through your browser settings, opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout, and manage ad preferences in your Facebook and Google account settings.
Sharing your information
We share personal information only with service providers who help us run our business, such as Shopify (our online store), Jane (bookings), payment processors, shipping carriers and our email and text messaging providers. They may only use it to provide services to us. Some of these providers store information outside Canada, including in the United States, where it may be subject to the laws of that country. We may also disclose information where required by law.
How we protect and keep your information
We use reasonable physical, administrative and technical safeguards to protect your information, and we keep it only as long as needed for the purposes above or as required by law.
Your choices and rights
You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to marketing at any time. To make a request, contact us using the details below.
Minors
This website is not intended for individuals under the age of 16. Patients under 18 require parental consent for treatment.
Changes to this policy
We may update this policy from time to time to reflect changes to our practices or for legal or regulatory reasons. The current version is always posted on this page.
Contact us
For questions about this policy or your personal information, or to make a complaint, please contact our Privacy Officer:
Raw Canvas Skin + Wellness
205 – 9084 Glover Road, Langley, BC V1M 0E6, Canada
hello@rawcanvas.com · 604-371-2113