CLINIC POLICIES
At Raw Canvas Skin Clinic we pride ourselves on offering the best in customer care. Please make yourself aware of our policies, which have been designed to ensure a safe and enjoyable visit for all guests.
AGE REQUIREMENT
Clients under the age of 18 must have parental consent.
BOOKING AND CHANGING APPOINTMENTS
You can book all appointments via our online portal, or by phone at 1-604-371-2113. A credit card, gift card or prepayment is required at the time of booking to hold all appointments.
Please advise of changes or cancellations to the reservation 48 hours prior to your reservation via phone or email to hello@rawcanvas.com
Respectfully, treatment appointments that are cancelled within 48 hours or missed will incur in a full appointment fee. Consultation appointments that are cancelled within 48 hours or missed will incur a $250 fee.
ARRIVAL
Please arrive 5 minutes prior to your scheduled appointment time. If you are late for an appointment we may need to shorten or cancel your treatment and the full scheduled appointment fee may still apply.
TREATMENT PREPARATION
Please arrive at your appointment with clean skin. We recommend that men shave the morning of their scheduled treatment. All laser hair removal treatments require shaving 24 hours prior to arrival.
COMFORT
Whether it’s the room temperature, number of pillows or conversation level, please notify us of any preferences. Our qualified therapists are trained to respect your comfort and privacy. During all treatments, the body is fully draped, except for the area being worked on. Disposable undergarments are provided for body treatments.
CLINIC ETIQUETTE
While in our venue, we ask that you kindly respect our staff, facilities, policies and the enjoyment of other guests. We operate a very positive, professional and loving environment.
STAFF
At Raw Canvas Skin Clinic our therapist is certified in her respective services. You will always be treated by our founder Amanda Massey a caring, qualified professional.
For any additional dietary requirements, allergies, conditions (including pregnancy) or disabilities not advised at the time of making the reservation, please contact us so we can assist in making the appropriate choices or modifications. While all care is taken, Raw Canvas Skin Clinic can not guarantee any of our treatments (or catering) are completely free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional. Patients being treated for chronic medical conditions or cancer should provide a written clearance from their doctor.
PREGNANCY AND BREASTFEEDING
Due to increased sensitivity and various hormonal changes during pregnancy, there are some treatment contraindications and special precautions for pregnant and breastfeeding mothers. We recommend that you check with your doctor on your individual needs prior to booking any treatment.
An additional consent form must be signed to proceed for all pregnant and breastfeeding guests. Due to manufacturers instruction all other treatments including facials, peels, laser and clinic treatments are contraindicated during pregnancy. If you have any concerns regarding sensitivity, please consult your doctor prior to booking.
HEALTH
Prior to any treatment, please use our consultation forms to disclose to Raw Canvas Skin Bar your medical history, including any medical conditions, pre-existing injuries, infectious diseases, skin conditions, allergies, and pregnancy. If your health conditions have changed since first completing the forms, please advise us as soon as possible and prior to your next treatment to allow us to make the necessary adjustments. If at any time during your services you experience discomfort, please alert your therapist immediately.
GIFT CARDS
Giftcards issued for any promotional purposes, including customer service and store credits are valid for 12 months and can be redeemed for the treatments nominated. Giftcards purchased for a dollar amount can be used towards the products or services of your choice at any time. Gift Card numbers should be quoted at the time of booking your appointment and presented on arrival. Should you provide less than 24 hours notice to cancel or reschedule an appointment booked using a gift card, the cost of the treatment(s) booked may be deduced from the card balance. Gift cards cannot be exchanged for cash or used to purchase products, gift cards or discounted packages/ promotions. Please keep your card safe as it can not be replaced if lost of stolen. *Gift cards redemptions may be paused in the 6 weeks before Christmas if redemption reaches capacity.
SALE EXPIRY
Limited Time Offers: From time to time, we may run sales or promotions on our services with specified expiration dates.
Expiration Date: Services purchased during a sale or promotion will expire at the end of the specified promotional period, as outlined in the terms of the sale.
Access Termination: Upon expiration of the promotional period, access to the services included in the sale will be terminated unless otherwise specified.
RETURNS & EXCHANGES
All products and services purchased in studio or from our online store are final sale.
PRIVACY
Our Privacy and Security Notice explains how we handle the personal information that we may collect from you is explained in our Privacy Policy.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.rawcanvas.com (the “Site”).
DISCLAIMER
Raw Canvas Skin Clinic is not a medical centre and can not offer advice regarding the suitability or appropriateness of any of our treatments for any medical condition or compatibility with any prescription or professionally administrated medication. Any information provided by Raw Canvas Skin Clinic, including by its employees or agents, should not be construed as a substitute for professional medical advice. Raw Canvas Skin Clinic can refuse you treatment if we deem that any of your medical conditions may cause harm to you, our staff or other clients. You release Raw Canvas Skin Clinic, its employees, agents and third party providers, from responsibility and liability for any death, injury, loss, delay, inconvenience or damage caused by the treatment, even if you provide Raw Canvas Skin Clinic with a 'medical clearance' from a medical practitioner allowing the treatment, or if you misrepresent or fail to disclose to Raw Canvas Skin Clinic your medical conditions or changes to your medical history prior to any treatment.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/
GOOGLE - https://www.google.com/
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 16.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT USFOR MORE INFORMATION ABOUT OUR PRIVACY PRACTICES, IF YOU HAVE QUESTIONS, OR IF YOU WOULD LIKE TO MAKE A COMPLAINT, PLEASE CONTACT US AT HELLO@RAWCANVAS.COM